Refund Policy

1. This policy sets out the returns policy for goods or services purchased through the online store operated by Cheshire Dining Company.

2. To be eligible for a return, your item must be unused and in the same condition that you received it, and it must be in the original packaging. This means NO damage, NO damaged packaging otherwise there will be suitable costs deducted from the refund.

3. Please ensure you measure the area where your items will be going, if they do not fit or if you simply want to return them, you will be eligible to cover the cost of return. This will be on a sale to sale basis, as it will depend on; items bought, location and method of shipping. The cost of return will be deducted from the refund.

4. Issues with goods must be reported within 48 hours of receipt of the goods. So please check your items immediately upon receipt.

5. Under the Consumer Contracts Regulations, if you change your mind about a purchase you have made within 14 working days after the date of delivery, you are entitled to a full refund of the original purchase price for the goods or services you wish to return, and the original postage and packaging charges made. You will not be entitled to a refund of the cost you incur in returning the item to us. Failure to comply with above conditions will forfeit these regulations.

6. Our standard returns policy entitles you to a full refund of the purchase price LESS the cost of postage and packaging charges and the cost of return.

7. If the item you purchased was faulty or did not work properly, or you think the item was not as described in the item description, please contact us first before requesting a refund as we may be able to resolve your problem to your satisfaction.

8. Where you would like to return a physical product you have purchased, please contact us to let us know that you will be returning the item. To obtain a refund for a non-physical product (like a service) please contact us for further information about how this can be done.

9. Once your return is received and inspected we'll contact you to let you know whether your refund will be processed or not, and credit your original method of payment, within a certain amount of days.

10. If you haven't received a refund yet where we have told you we have issued one, please check your bank account or card statement to make sure it hasn't been received and then contact your bank as some banks or card companies take a number of days to credit your account.

11. If an item you purchased was purchased with a discount voucher, then we will only refund the amount that you paid (and not the amount the item was listed for).

12. If an item you purchased was in a sale then it may not be eligible for a refund if you have changed your mind. If you are in any doubt please contact us before making the purchase.